Ordering Information
POur goal is to provide the best products and service at the lowest possible price. We take this objective very seriously, and we invite you to compare our product and prices. All our products are manufactured and/or printed in our own facility in the USA.
PURCHASE ORDER REQUIREMENTS
PURCHASE ORDER CHECKLIST
Avoid production delays, make sure your order is CLEAR and COMPLETE. To begin production, we need ALL of the following information on the PO:
• Correct Style Number & Quantity
• Product Color & Imprint Color
• Correct Pricing and Set-up Charges
• Usable Artwork, Layout & PDF Composite
• Confirmed Ship-to Address & Shipping Method
• Requested Ship Date & In Hands Date
• Contact Name, Phone and Fax Numbers, E-mail Address
• Approved Credit or Prepayment
• Approved Paper Proof or Product Proof
• Freight Quotes MUST be noted on PO - shipping costs cannot be changed later, so quote will not be honored if not on the PO.
E-MAILED ORDERS must include PO# in the Subject line, Company Name, and Contact Information. Do Not Include Order Information in the body of the E-mail that is not included on the PO. We prefer to recieve order and art together in the same email.
STANDARD SERVICE ORDERS –
Send order and art TOGETHER to orders@garyline.com
RUSH SERVICE ORDERS –
Send order and art TOGETHER to rushorders@garyline.com
FAXED ORDERS will be considered originals. Faxed art will be subject to art re-creation charge.
ART FILES please send an art file attachment and a pdf / hard copy so we can visually confirm that the art matches the art file. Art files sent
separately from the order can be sent to art@garyline.com. Art files
only - no correspondence or changes will be viewed at this address.
PRICES:
Subject to change. Visit www.garyline.com for current prices. If no price is listed on the order, we will add standard pricing and all appropriate set-up and rush charges. Pricing is considered agreed and accepted if we are not notified of a discrepancy after the acknowledgement and before invoicing.
VOLUME QUOTE REQUESTS & CO-OP PROGRAMS:
Email quotes@garyline.com.
SCREEN CHARGE:
$55 (v) / color / location / copy change on all new orders.
REPEAT ORDERS:
Must specify previous Invoice or PO#, Style #, Color & Imprint Color. Reorder Set-Up: $25 (v) / color / location. Reorder copy must remain EXACTLY the same. Do not specify re-order if there is a copy or item change. Product colors vary by lot and cannot be guaranteed exact match to previous PO. To match a prior imprint color or product color exactly, you must submit a sample from the prior order. To confirm current product color, order a free sample from samples@Garyline.com
We save art files for two years before archiving. Older files are often available, but this cannot be guaranteed. If the older files cannot be retrieved, we will require new art and a new screen charge.
CONFIRMATION ORDERS - Garyline is not responsible for duplicate orders if “Confirmation” or “Do Not Duplicate“ is not clearly marked.
EXACT QUANTITIES:
$40 (v) Products are available in multiples of 50 or even case pack at no extra charge unless otherwise noted. Exact quantity charge applies when no overs or unders can be accepted at any location. This must be specified on the order. Credit will not be issued for overs and orders will not be setup again for unders.
LESS THAN MINIMUM:
Add $50 (v). Absolute minimum is listed on each page. 1 color, 1 location only. Use first column price – Special pricing and EQP does not apply. Not available on rush service. Not Available for assorted colors.
ACKNOWLEDGEMENTS:
Order acknowledgement will be automatically faxed/e-mailed within 1-2 days on standard orders (1 day on rush orders) showing price, product, quantity, and ship-to address. Estimated ship date may change depending on art, proof, and credit approval. Please review carefully and contact us immediately via phone and fax or email to correct any errors. We will consider no reply as acceptance of price and schedule. Additional charges due to artwork and other changes will appear only on the invoice.
EMAIL PROOFS:
Email proof or fax paper proof is available by request: Add $10 (v) and add one production day. Garyline will not automatically send an email proof. A complimentary email proof will be required on all orders over $500 (z). Email proof will be sent for orders with unclear layout or excess copy within 1-2 days, a charge of $10 (v) will apply. Delays in approval or changes will delay order. Production does not begin until we receive a signed proof. One revision will be made at no charge. Additional changes will be charged $10(v) / revision. Approval of email proof is distributor’s responsibility – there will be no credit for errors after proof is approved.
PRODUCTION PROOFS:
$40 (v) / color / plus Screen and PMS color matching charges. See individual product listings. Production proof adds 5 days to production. Production proof is recommended on large orders.
Product proof for digital transfer is $135 (v) / imprint - 7 work days.
RANDOM SAMPLES:
No charge up to $5 / order. Blank samples may be substituted depending on the color and style requested. Please provide shipping account number and shipping method to samples@garyline.com
UNIMPRINTED / BLANK ORDERS:
End quantity price, catalog minimums apply - minimum order $100. Unprinted goods are packed differently, and must be ordered in factory case-pack increments. Re-Stocking Charge - 40% for unassembled goods only. Assembled products are not returnable except for product defect.
ASSORTED PRODUCT COLORS:
Order must state colors requested. Some items have minimum quantity per color or must be ordered in case-pack quantity per color as specified on product page - if ordered in full case quantities there is no extra charge for more than 4 colors. If not specified on product page, maximum 4 colors / order u. Assorted colors will not be packed in exact quantity / color. Assorted colors within each box in roughly equal quantities (+/- 10%) requires special packing charge of $.20 (v) / unit. Exact quantity for each color add $30(v) / color in non-case-pack quantities. Assorted Colors are NOT AVAILABLE on Less Than Minimum Quantity.
CREDIT CARDS:
Visa, Master Card, Discover & Amex.
TERMS:
Net 30 days upon approval of credit references.
SELF-PROMOTIONS:
End column price less 10% - catalog minimum. Imprint must be for same company as P.O. Screen, PMS and Additional Color Charges apply.
CANCELATIONS & CHANGES:
All cancellations and changes to an order must be submitted in writing to changes@garyline.com, and subject to confirmation. Changes must be made at least 2 work days prior to estimated ship date. Cancellations are subject to charges for the work already completed including artwork, setup charges, labels and production cost.
PRODUCTION TIME
STANDARD SERVICE: 5-7 business days on most items for 1 color / 1 location imprint. Additional imprints, email proofs, PMS Match and above catalog quantities will add one or more production days. Orders must be received by 4pm EST/EDT.
RUSH SERVICE: 1-Day, 2-Day and 3-Day Rush Service is available. See product pages on www.garyline.com for available rush production time and rush charges for each item. Rush orders must be received by 4pm EST / EDT. One color / one location imprint only. No proofs available. Catalog quantity only – not available for less than minimum. Production time does not include day order is received; production time will begin after approval of credit, receipt of usable art or approval of proof. See page 3 for complete rush service requirements.
Standard and Rush Service can vary in peak-season: May - Sept. See page 3 for details. All orders are subject to our standard conditions of sale and review prior to acceptance.
PACKAGING
ORDER QUANTITIES: Orders are shipped in case quantities. Orders will be rounded to the nearest case-pack within 5%
OVER or UNDER-RUNS: Due to the difficulty of manufacturing exact quantities, we reserve the right to overrun or under-run by 5%. If no over-runs will be accepted, order must clearly specify “no over-runs.” These orders are subject to a 5-7% under-run or exact quantity charge of $40(v). Over-runs will be billed to pre-payment credit card without notification.
CARTON BREAK CHARGE: $ 10 (v) / carton. Not Available on all items
SPECIAL PACKING: Call for pricing
MASTER CARTON CHARGE: $5 (v) per master carton
CUSTOM CARTON LABELING: $2.50(v) per carton
CUSTOM ITEM LABELING: $0.25(v) / printed label. $0.15(v) / supplied label. Label size varies by ite, so please confirm size prior to order (maximum 1.25" for sport bottles & cups) - please supply 10% more tha order quantity.
SHIPPING
F.O.B. Point: Bronx, NY 10474
DROP SHIPMENTS: $10 (v) per additional destination
SPLIT SHIPMENT DATES: $25 (v) within 6 months
HANDLING CHARGE: Add $2.50 (v) / carton – Max. $15 (v) / shipment
PREFERRED CARRIERS: UPS & FedEx are scheduled for daily pick-up.
Other carriers will be scheduled for the next day after schedule date.
Third party orders with “Must-ship” date may be put on the last truck of the day and distributor will be billed for shipping cost.
UPS is the last truck to leave. 3rd party FedEx shipments will be charged to UPS and billed for freight to meet in hand dates.
US POSTAL SERVICE:
Add $30 (v) for delivery to Post Office. Add one production day. We recommend only using traceable USPS services.
PALLETIZING:
All truck shipments will be palletized and wrapped. Handling charge is $14 (z) / pallet on 3rd party or collect billing. Truck Shipments that will not be received at a loading dock must specify inside delivery or lift gate service. Extra charges may apply for limited access locations. Extra charges for lift-gate, inside delivery or limited access locations will be billed separately if not specified on the order.
THIRD PARTY & CUSTOMER DESIGNATED SHIPPERS:
If you provide a 3rd party account number or designate a specific carrier, you assume responsibility from the time the order is ready for pickup and are responsible for any lost or damaged goods.UPS is the last truck to leave. 3rd party FedEx shipments will be charged to UPS and billed for freight to meet in hand dates.
EARLY SHIPMENTS:
will not be adjusted to a less expensive service
PICK-UP ORDERS:
Customer pick-ups or customer arranged truck pick-ups will be for the next day after schedule ship date by preferred carriers. Must provide PO# and Company Name for goods to be released.
SHIPPING WEIGHTS are approximate and all cartons are subject to dimensional adjustments by carrier. Use the carton size listed on www.garyline.com for each product to calculate 3rd party freight.
EVENT / IN HAND DATES: Unless specified, we reserve the right to select the best method of shipping, including overnight air service to meet the event date specified on your purchase order. We will use our preferred carrier and bill for shipping. We are not responsible for carrier delays. Distributor / End User are responsible for the cost of goods if the shipper fails to deliver on time.
FREIGHT ESTIMATES: Are subject to change based on delivery time, loading dock availability and carrier surcharges. Garyline is not responsible for the difference in actual freight vs. quoted estimates. Our online shipping rate calculator is based on our negotiated rate – Air & 3rd Party shipments are subject to dimensional weight regulations by individual carrier.
EXPORT DOCUMENTATION:
$35 (v) (except Canada) Prices do not include duties, taxes, broker fees or freight
INCORRECT ADDRESSES and zip codes are subject to $10 (z) / carton charge-back which will be invoiced later.
RESIDENTIAL DELIVERIES:
If residential is not specified, distributor is responsible for carrier charge backs which will be invoiced later.
CHANGE OF SHIP METHOD or SHIP-TO ADDRESS: Must be received 2 days prior to shipment. Change of address after order has been confirmed will be charged $20 (z) to reprint labels. If cartons have already been labeled add $1.00 (z) / carton.
PRODUCT INFORMATION
PRODUCT COLORS: Product colors can vary slightly from one production run to the next. PMS numbers listed are not always an exact match. Color variations on imported items must be considered acceptable. Catalog photos and color swatches are approximate. If clarification of product is required, please request
a FREE random sample from samples@garyline.com
SUBSTITUTIONS: Due to necessary changes and product improvements, we reserve the right to substitute products of similar pricing, value and style for those shown in the catalog.
TOTE BAGS: Colors can vary by dye-lot. Small variances in color are not
considered defects. Stitching can also vary +/- ½” - all corners are not exactly square - we will align imprint to the top edge. Slight misalignment with the sides will be considered acceptable. Non-woven material has a textured surface that is visible through the imprint especially with heavy ink coverage and is considered acceptable.
COTTON Towels and bandanas are not 100% color fast – slight bleed over time is accepted.
BOTTLE & CUP CAPACITIES are approximate liquid measure to the rim.
BOTTLE & CUP WASHING INSTRUCTIONS are listed on each product page. PETE sport bottles are not dishwasher safe - Hand Wash Only. Other bottles, cups and mugs are top-rack dishwasher-safe, but this does not include
restaurant or commercial dishwashers. Imprinting on polypropylene cups and mugs is not permanent and will deteriorate over multiple washings or with abrasive cleaning.
CLEAR & TRANSPARENT PRODUCTS – imprints on clear and frost products appear lighter due to the background light. Second Side imprints are not
recommended on clear products. Dark or black imprints on transparent red, green, violet and smoke have very little contrast and are not recommended.
FUN FOAM & STRESS SHAPES are not classified as children’s toys, they are intended as promotional items only.
PRODUCT SAFETY:
Garyline conducts extensive testing on products, raw materials and inks (surface coatings) to ensure that all products comply with Federal regulations, and CPSIA. General Certificates of Conformity (GCC) are available on each product page and back-up testing documents are available on request. Please contact compliance@garyline.com for additional information.
CPSIA PRODUCT SAFETY TRACKING:
CPSIA requires product safety tracking label permanently marked on children's products. General use products that are not designed or intended can have the tracking label added as part of the imprint on request at no additional charge. It is the purchaser's responsibility to establish the labeling requirement at the time of the order. Email proof will be sent showing the positioning. Tracking codes will be posted on www.productsafetytracking.com at no extra charge.
CALIFORNIA PROPOSITION 65 LABELING
California Prop. 65 is a local law that requires warning label if a product exposes customers to a list of over 800 chemicals. We perform extensive 3rd party lab testing on products, raw materials and inks (surface coatings) to ensure that all products comply with Federal regulations and CPSIA. It is the distributor's responsibility to notify Garyline if a client requires a Prop 65 Label. We will add the labels at no charge on request. Please contact compliance@garyline.com for additional information.
Prop 65 Label:
WARNING: This product contains chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
WARNING: This product contains chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
GENERAL INFORMATION
USE OF LOGOS:
By placing an order with Garyline, the purchaser represents the authority to purchase and distribute merchandise with the names, logos, trademarks and copyrights provided with your order and agrees to indemnify and hold harmless Garyline, its affiliates and representatives from and against all claims, liabilities and expenses arising out of or relating to an actual or alleged infringement of any trademark, copyright, service mark, etc.
NOT FOR RETAIL SALE:
All products are intended for promotional use and not for retail sale. Retail products may have special quality, packaging and labeling requirements which requires disclosure before ordering. An email to compliance@garyline.com is the best way to communicate these special needs.
PRICES
All prices are subject to change due to state and federal regulations affecting the minimum wage.
CATALOG IMAGES:
All imprinted merchandise shown in the catalog is for
illustration and does not imply endorsement and/or availability for sale to
anyone other than the owner of the logo.
INVENTORY AVAILABILITY:
Most products in this catalog can be manufactured in-house to meet your order requirements. All orders are subject to acceptance based on inventory availability at the time. We will work with you to find an appropriate substitute, but cannot accept liability for inability to ship due to stock shortages.
FORCE MAJEURE:
Garyline is not liable for non-fulfillment due to strikes, fires, weather, customs delays, inability to obtain raw materials, or other causes beyond our control. All sales are subject to our standard Conditions of Sale. We are not liable for consequential or special damages due to any delay.
CLAIMS & RETURNS
All shipments leave the factory in good condition after inspection. All shipments should be thoroughly checked upon arrival. Factory must be notified within 30 days of any defects, omissions or errors in manufacturing, and must receive samples for inspection prior to return authorization. Only authorized returns will be accepted. No credit will be issued if merchandise is not available for return. Garyline’s liability shall not exceed the value of the order.
RUSH SERVICE
Rush Orders & Art must be sent TOGETHER in the same email to rushorders@garyline.com
PO# must be in the Subject Line and Email must include Customer Name & Contact Information.
Rush Orders must be received COMPLETE by 2pm EST/EDT.
Rush Orders must include In-Hands Date and Correct Pricing.
Any order discrepancy, clarification or approval will delay the order at least one day.
Rush Service is for one-color, one location imprints in stock imprint colors.
Artwork must be in vector format to size including layout.
Email or Paper Proofs are Not Available.
Credit must be Established & Current - otherwise production time will begin after pre-payment.
Rush Charges may apply – see product listing on www.garyline.com for pricing.
Product Colors are limited on some items – see product listing on www.garyline.com for available colors. Assorted color orders do not qualify for Rush Service. All Rush orders are subject to stock availability at the time of the order. Please check stock for your color on our website prior to sending orders.
Our preferred carrier is UPS. The FedEx truck leaves earlier, so we reserve the right to change shipping
method to UPS if needed and bill for freight. Truck shipping or customer pick-ups will be arranged for the
following day.
Changes to address or ship method cannot be guaranteed unless made 48 hours prior to
scheduled ship date.
Maximum of three Drop Shipments. Full carton quantities only for each shipping location.
Less than minimum orders do not qualify for rush service.
Orders over 1000 units must confirm with factory for production time.
Special offers do not apply to Rush Service orders.
Rush Service availability may vary during our peak season from May to September. Garyline cannot guarantee rush service in the event of severe weather, natural disasters, or any other events outside our control.